The Worship Vault FAQ

What file format do I need?

For HD we offer both 1080P and 720P, if you have 1080P capabilities at your facility this would be the highest quality for you. If you do not have HD equipment you can download the SD format to play in your facility.

How long are the products available to download after I purchase?

All of our products are available to re-download for 1 year from the date of purchase.

What is the difference between .mp4 and .wmv?

.mp4 is typically used on the Mac platform and .wmv is used on a PC platform.

What is a Lyric Video?

A Lyric Video is a video designed to be played live in a worship service or event in 1 of 3 ways. The click track version allows for a live band to play with the video, the split track version allows for a singer to sing with just the music (no vocals) from the video and the full version allows for the video to be played with the vocals and band.

Do you create custom media?

Yes, please contact us or visit our parent company [re.verve media] for more information.

Can I purchase your media on DVD?

No, we only offer our media as download.

I am tax exempt in Texas, how do I submit my information?

EMAIL US a copy of your tax exempt form and all future orders will not have tax added, please allow 5 business days. If your billing address is not in Texas you will not be charged sales tax and therefore do not need to submit a tax exempt form.

How do I open a .zip file?

Once you download the file from our site all you need to do is double click the .zip file and it should automatically open(unzip) the file.

How often do you add content?

We do our best to add new videos every week.

I have a question that is not on this list.

No problem! Send us an EMAIL and we will get back to you with an answer.

Contact Information

The Worship Vault
16522 House Hahl Rd. Ste. F5
Cypress, TX 77433
www.theworshipvault.com